Resume CV | John Christiana UX

Effective leader, communicator and team player with high integrity, strong work ethic, exceptional design sense and attention to detail. Experienced director, manager and team lead who is committed to getting the most of all team members to create best-in-class experiences that balance business and users’ goals with the capabilities of technology.

Core expertise

Leadership and mentoring
Micro-design interactions
User-interface design principles
User Experience journey mapping
Experience mapping and service blueprints
UX workshops
Visual design/UI
Human factors
User research
User-centered flow maps and diagramming
Information architecture
Interaction design principles
WCAG 2.0 accessibility standards
Design sprints and rapid prototyping/workflows
Design thinking
Emerging digital trends (AI, ChatGPT, ML, VUX)

Skills

Figma, Sketch, Adobe Creative Cloud (UXD), Axure RP, Mural, Miro, InVision, Principal, Balsamiq, InDesign, Photoshop, Illustrator, Acrobat Professional, Microsoft Office, SEO, social media reach, Keynote, Knowledge of HTML5, Angular, React, and Javascript.

Highlights

Consulting team member of product/brand design for Brand Connections named by
Inc. Magazine as one of the nation’s ‘500 Fastest Growing Private Companies’
14 User Interface Design US patents (2016)
Certified Healthcare Reform Specialist (2016)
Emerging Leadership Program (ELP) Graduate (2016)
Certified ScrumMaster® (CSM®) Scrum Alliance
IAAP WAS (Web Accessibility Specialist) Certification (2019)

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Experience

ASSOCIATE DIRECTOR - Financial Services Organization (FSO) Global eXperience Design & Analytics (XDA) Ernst & Young EY (Jan 2021 – Current)

Conduct research and documents findings, create consumer scenarios, and create strategy documents and content to supply to the Experience Design (XD) practice community as well as collaborating with all service lines. Works with the product strategy, business stakeholders, partners, and development.

Works with product owners and stakeholders to ensure UX resourcing, requirements and needs are considered and incorporated in the product from the conceptualization to the realization of the product.

Manage a UX team of professionals delivering product engagements in a large scale and in a complex business settings. Promoting Lean UX and Design Thinking in remote workshops across the globe and in person.

Develop rapid prototyping concepts to meet product delivery and client proof of concepts.
Interpret internal business and client needs, present design concepts, and effectively communicate with project teams.
Conduct discovery workshops to create journey maps, page flows, interactive task flows, wireframes, prototypes, and visual design mock-ups.
Contribute to the success of user experience in cross-functional teams that include other UX Designers, Developers, Product Owners, Business Analysts, Project Managers, Partners and other key stakeholders.

ASSISTANT DIRECTOR/SENIOR EXPERIENCE DESIGNER Ernst & Young EY Tax (May 2019 – Jan 2021)

Participate in day-to-day user experience engagement activities with a focus on delivering high quality, interactive applications.

Interpret internal business and client needs, present design concepts, and effectively communicate with project teams.
Create journey maps, page flows, interactive task flows, wireframes, prototypes, and visual design mock-ups.
Contribute to the success of the user experience in cross-functional teams that include other UX Designers, Developers, Product Owners, Business Analysts, Project Managers, Director of UX, and other stakeholders.

LEAD UX DESIGNER (Workforce Now) ADP (April 2018 – May 2019)

Gain insights into emerging trends and new business opportunities within $6.5 Billion application in major markets.

Track emerging user experience concepts and validate for application to the HCM space
Tackle cross-product issues to drive consistency of solution
Model and iteratively test new HCM paradigms based on trend analysis
Participate in user research testing, create protocols and scripts, decide on proper research methodologies
Inspire product teams to operationalize concepts into their road maps and design cycles

LEAD UX DESIGNER (Discovery Team) ADP (July 2017 – March 2018)

Gain insights into emerging trends and new business opportunities related to User Experience.

Track emerging user experience concepts and validate for application to the HCM space
Tackle cross-product issues to drive consistency of solution
Gather and synthesize insights from industry events, conferences, external analysis
Model and iteratively test new HCM paradigms based on trend analysis
Partner with product teams on testing and validating HCM applicability
Inspire product teams to operationalize concepts into their road maps and design cycles

SENIOR UX DESIGNER & PRODUCT LEAD ADP (March 2016 – July 2017)

Visual design UI/UX product lead designing visual aesthetics, interactions and patterns for user experiences for ADP Health Compliance and other products including web, applications, and mobile

Team leader managing 2 UX designers and 1 UX researcher
Manage UX team projects and deliverables for product owners and key stakeholders
Design user flows, wireframes and high fidelity prototypes for ADP responsive products
Deliver user journey maps and workflow solutions via Agile
Apply ADP’s branding and visual design language to existing and new products
Create data visualization dashboards for desktop applications

UX DESIGNER II ADP (May 2014 – Feb 2016)

Design visual aesthetics, interactions and patterns for user experiences for ADP products including web, applications, and mobile

Design wireframes and high fidelity prototypes for ADP desktop and mobile products
Apply ADP’s branding and visual design language to existing and new products
Create data visualization dashboards for desktop applications
Ideate and innovate new patterns and interactions for users in desktop and mobile