Effective leader, communicator and team player with high integrity, strong work ethic, exceptional design sense and attention to detail. Experienced director, manager and team lead who is committed to getting the most of all team members to create best-in-class experiences that balance business and users’ goals with the capabilities of technology.
Core expertise
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Leadership and mentoring
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Micro-design interactions
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User-interface design principles
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User Experience journey mapping
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Experience mapping and service blueprints
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UX workshops
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Visual design/UI
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Human factors
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User research
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User-centered flow maps and diagramming
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Information architecture
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Interaction design principles
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WCAG 2.0 accessibility standards
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Design sprints and rapid prototyping/workflows
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Design thinking
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Emerging digital trends (AI, ChatGPT, ML, VUX)
Skills
Figma, Sketch, Adobe Creative Cloud (UXD), Axure RP, Mural, Miro, InVision, Principal, Balsamiq, InDesign, Photoshop, Illustrator, Acrobat Professional, Microsoft Office, SEO, social media reach, Keynote, Knowledge of HTML5, Angular, React, and Javascript.
Highlights
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Consulting team member of product/brand design for Brand Connections named by
Inc. Magazine as one of the nation’s ‘500 Fastest Growing Private Companies’ -
14 User Interface Design US patents (2016)
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Certified Healthcare Reform Specialist (2016)
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Emerging Leadership Program (ELP) Graduate (2016)
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Certified ScrumMaster® (CSM®) Scrum Alliance
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IAAP WAS (Web Accessibility Specialist) Certification (2019)
Experience
ASSOCIATE DIRECTOR - Financial Services Organization (FSO) Global eXperience Design & Analytics (XDA) Ernst & Young EY (Jan 2021 – Current)
Conduct research and documents findings, create consumer scenarios, and create strategy documents and content to supply to the Experience Design (XD) practice community as well as collaborating with all service lines. Works with the product strategy, business stakeholders, partners, and development.
Works with product owners and stakeholders to ensure UX resourcing, requirements and needs are considered and incorporated in the product from the conceptualization to the realization of the product.
Manage a UX team of professionals delivering product engagements in a large scale and in a complex business settings. Promoting Lean UX and Design Thinking in remote workshops across the globe and in person.
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Develop rapid prototyping concepts to meet product delivery and client proof of concepts.
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Interpret internal business and client needs, present design concepts, and effectively communicate with project teams.
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Conduct discovery workshops to create journey maps, page flows, interactive task flows, wireframes, prototypes, and visual design mock-ups.
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Contribute to the success of user experience in cross-functional teams that include other UX Designers, Developers, Product Owners, Business Analysts, Project Managers, Partners and other key stakeholders.
ASSISTANT DIRECTOR/SENIOR EXPERIENCE DESIGNER Ernst & Young EY Tax (May 2019 – Jan 2021)
Participate in day-to-day user experience engagement activities with a focus on delivering high quality, interactive applications.
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Interpret internal business and client needs, present design concepts, and effectively communicate with project teams.
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Create journey maps, page flows, interactive task flows, wireframes, prototypes, and visual design mock-ups.
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Contribute to the success of the user experience in cross-functional teams that include other UX Designers, Developers, Product Owners, Business Analysts, Project Managers, Director of UX, and other stakeholders.
LEAD UX DESIGNER (Workforce Now) ADP (April 2018 – May 2019)
Gain insights into emerging trends and new business opportunities within $6.5 Billion application in major markets.
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Track emerging user experience concepts and validate for application to the HCM space
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Tackle cross-product issues to drive consistency of solution
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Model and iteratively test new HCM paradigms based on trend analysis
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Participate in user research testing, create protocols and scripts, decide on proper research methodologies
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Inspire product teams to operationalize concepts into their road maps and design cycles
LEAD UX DESIGNER (Discovery Team) ADP (July 2017 – March 2018)
Gain insights into emerging trends and new business opportunities related to User Experience.
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Track emerging user experience concepts and validate for application to the HCM space
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Tackle cross-product issues to drive consistency of solution
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Gather and synthesize insights from industry events, conferences, external analysis
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Model and iteratively test new HCM paradigms based on trend analysis
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Partner with product teams on testing and validating HCM applicability
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Inspire product teams to operationalize concepts into their road maps and design cycles
SENIOR UX DESIGNER & PRODUCT LEAD ADP (March 2016 – July 2017)
Visual design UI/UX product lead designing visual aesthetics, interactions and patterns for user experiences for ADP Health Compliance and other products including web, applications, and mobile
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Team leader managing 2 UX designers and 1 UX researcher
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Manage UX team projects and deliverables for product owners and key stakeholders
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Design user flows, wireframes and high fidelity prototypes for ADP responsive products
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Deliver user journey maps and workflow solutions via Agile
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Apply ADP’s branding and visual design language to existing and new products
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Create data visualization dashboards for desktop applications
UX DESIGNER II ADP (May 2014 – Feb 2016)
Design visual aesthetics, interactions and patterns for user experiences for ADP products including web, applications, and mobile
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Design wireframes and high fidelity prototypes for ADP desktop and mobile products
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Apply ADP’s branding and visual design language to existing and new products
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Create data visualization dashboards for desktop applications
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Ideate and innovate new patterns and interactions for users in desktop and mobile
More Portfolio Links
Education
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University of Rhode Island, Kingston, RI BFA Art & Communication
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American Institute for Foreign Studies, Florence, Italy
Awards
HRO Today 2015 TekTonic Award (ADP) HRO Today TekTonic Awards recognizes innovative and disruptive technology
14 User Interface Design (US) utility patents 2016 Health Compliance Product (ADP) & W2 Form (ADP)
Corporate Award of Excellence
2007 Top Performer Award (Pearson)
Profile
User experience (UX) design lead creating products that provide meaningful and relevant experiences to users. Expertise includes the entire process of acquiring and integrating business requirements, workshops to set vision, including aspects of branding, design, usability, and function. Innovative and imaginative thinker that is skilled in typography and layout for digital and print. A user defender and UX evangelist promoting evidence-based design experiences that align to business goals. A design thinker able to apply these frameworks to help spark innovation and problem solving for just about anything. Experienced in new and emerging digital technologies; using wireframe solutions to create user-friendly work flows for digital products. Strong presentation, interpersonal, and business communication skills with a great ability to communicate with clients and company representatives on all levels.