Human-Centered UX, Enhanced by AI Innovation
User Experience (UX) Director
Welcome to the intersection of human-centered design and cutting-edge technology. As a global UX Director, I lead teams in crafting intuitive, engaging experiences across digital platforms. Currently, as the FinTech UX leader at Ernst & Young’s Financial Services Organization (FSO), I drive design strategies that enhance usability, accessibility, and business impact. With AI reshaping digital interactions, I integrate machine learning and predictive analytics to create smarter, more adaptive user experiences. From anticipating user needs to optimizing workflows, my approach blends innovation with human empathy. Collaboration is at the core of my work. Partnering with designers, stakeholders, and developers, I ensure every product exceeds user expectations. Whether designing mobile apps, complex web platforms, or AI-driven experiences, I push the boundaries of what’s possible in UX.
User eXperience
SKILL LEVEL
DESIGN PATENTS
14
6 U.S. design patents for ADP® Health Compliance and 8 for digital Form W2 project for interface display design for ADP®.
DESIGN AWARDS
9
2007 Top Performer award, Pearson. 8 design awards for cover and interior designs at the prestigious New York Book Show.
YEARS UXperience
10+
I've been designing websites for much longer but I have solid career in UX product design experience for just over 10 years.
ACCESSIBILITY
120
120 hours of accessibility training through Deque University for web accessibility certifications.
GROWTH MINDSET
60
I like to carve out a minimum of 60 minutes each day for learning and growing. Could be work related study/research, reading, creativity, playing guitar, coaching, mentoring, etc. This fuels my growth mindset.
AI Badges & Certifications
10
Artificial Intelligence has become a component of the UX design process. It empowers designers to make data-informed decisions that lead to user experiences. I've completed Google's AI course receiving 10 badge certifications and am currently working on my EY AI certifications badge.
No experience
Expert
Figma
Sketch
Axure RP
Accessibility
Wireframing (Miro, Mural, Balsamiq, etc.)
Leadership
User Research
AI-Artificial Intelligence
Coding
It's all in the details
These days I really like leading UX within product teams, helping build quality design systems, end-to-end product design and ensuring all designs are validated with user research. My past experiences in graphic and visual design are a solid foundation for quality user interface (UI) design, however the challenges of exploratory research, complex user flows, wire-framing, lean/agile methods, design thinking, design sprints, and more really get my creative energy in full gear. Here are some examples of my work. If you like what you see, please take a look at my full portfolio link. I also include case studies and examples of my process so you can see some of the finer details, however, due to company privacy and NDA's, you'll need the password to access some of those areas;) Contact me directly for more information.
While his design and artistic skills are truly remarkable, what I as an ethnographic researcher appreciate the most about John is his constant focus on the user at the center of each of his design experiences!
Dr. Krista H.
Senior User Experience Researcher
He has a unique way of combining passion, technical understanding, drive and creativity to all that he does. He is a savvy manager that creates elegant solutions.
Carole A.
Design Director
He’s engaging, motivated, and talented. He’s the person you want leading your design efforts and mentoring your designers. John balances big-picture thinking with the important details; quick concepts with finely-crafted designs.
Weston T.
User Experience Principal
"People ignore design that ignores people."
— Frank Chimero
Effective product design necessitates the integration of diverse research methods and thorough requirements gathering to comprehensively comprehend challenges and validate solutions, thereby ensuring the optimal user experience. Acknowledging the resource constraints that some businesses face in hiring dedicated UX Researchers, I've been fortunate to lead teams of proficient UX design and research professionals throughout my career. Collaborating with these experts has not only enriched my own skills but has also empowered me to seamlessly integrate qualitative and quantitative research methods into my design processes. Functioning as a hybrid designer and leader of UX design professionals, I am adept at orchestrating collaborative efforts that result in designs validated to resonate with users, combining usability and genuine affection.
My journey
Industry leader Arrived™ distributing your product samples through self-care venues came to JMG for website and identity branding.